Goods shipped (Printed books, course materials etc)
Returns policy
You may return any print materials within 10 business days for a full credit, if in “as new” condition
Shipping
Your items should arrive within 5 business days following shipping in exceptional circumstances, we will notify you once items have been shipped.
Goods shipped (hard copy certificates)
Returns policy
We are unable to offer a refund on this purchase. If you have not received the item or the item is incorrect, a replacement item will be ordered. If you are not entitled to receive this product, we can hold this purchase until it is applicable.
Shipping
Your items should arrive within 6 weeks following shipping. We will notify you once items have been shipped.
Goods delivered electronically (Digital guides, PDF files, templates, etc)
Returns policy
We are unable to offer a refund on any electronic item once the item has been received (recognised by not receiving a bounced email) or you have clicked on the link. If however you have not received the item, or the activation link has not been clicked then a refund may be provided if requested within 7 days of your purchase.
Delivery
Your items should be received within 3 business days of placing your order.
Exam guarantee
• The exam guarantee includes one free virtual attendance on the next course of the same type plus one free non-transferable, non-refundable online exam voucher upon failing to earn a pass grade, for a specified delegate for a specified exam sitting
* Failing to schedule an exam or to attend a scheduled exam before voucher expiry does not constitute a fail
* "Failing" means attempting all questions on your exam and achieving a score that is, after any appeal, not considered a pass by the examination institute.
• The exam guarantee offers one course attendance and one free exam resit only, a further exam guarantee cannot be purchased
• The exam guarantee must be fully paid for in advance of sitting the exam
• To purchase, you must be attending a trainer led course facilitated by CC Learning, in the classroom or virtually
• You must have attended the full course before sitting your course exam, and have completed all recommended preparation before attending and homework during the course
• You must sit your exam within 1 month of the training completion regardless of the voucher issue or voucher expiry date
• The exam guarantee is not refundable unless the course place is cancelled prior to training attendance & exam voucher issue, and only transferable where a training course substitution has taken place
• Upon redeeming the exam guarantee, you must complete any new training attendance and exam resit within 6 months from the date of failing your exam
• The exam voucher will have its own terms and conditions from the provider
• Any new or additional materials are an additional cost and are not included in the exam guarantee
Booking a satellite venue
If you have booked a satellite venue, fees may apply to cover any cancellation fees they charge if you cancel your course or transfer to a later course date close to the start date.
Exam sitting
Please note that if sitting exams, they are provided by an external accreditation body (usually PeopleCert on behalf of AXELOS or the APM Group) and you will be asked to set up a profile/login for their delegate portal to register for the exam sitting/s. You will need to provide official ID details which will be retained until further notice.
Contact details
Please note that your email address will be added to our Newsletter mailing list. You are welcome to opt out by contacting us if you find you do not read these monthly editions.
Payments
- Credit card payment is subject to course placement availability
- In the case of refund for any reason, the credit card surcharge is non refundable
Filming
Note that at CC Learning events and courses, we may film or take photos for publicity, coaching and quality improvement purposes, as well as record sessions for remote access delegates. If you do not wish to be included please notify us in advance of attending the training.