AU 1300 199 887 / NZ 0800 888 897 / +61 7 3369 8744 courseadmin@cclearning.cc

Booking Terms & Conditions

Terms & Conditions: Attending events (training courses, workshops, conferences):

  • Payment is due when we notify you we are holding a provisional booking
  • Provisional bookings are held for a limited time; bookings are only confirmed after we receive full payment
  • Joining instructions, including information about the venue, and any printed material are sent after you pay (allow 2 business days for delivery)
  • CC Learning reserves the right to modify the course, alter or cancel course dates; we are not liable for the cost of any travel or accommodation you may have booked.  Please make flexible arrangements.
  • Examination resits are at your cost
  • If your course is invoiced to your your place of work your examination results may be disclosed to your employer, if we receive a written request.
  • Please note that if sitting exams, they are provided by an external accreditation body (usually PeopleCert on behalf of AXELOS or the APM Group) and you will be asked to set up a profile/login for their delegate portal to register for the exam sitting/s. You will need to provide official ID details which will be retained until further notice.
  • Please note that your email address will be added to our Newsletter mailing list. Please contact us to opt out if you find you are not reading these monthly editions.

Cancellation and transfers If you cancel your place:

  • More than 28 days prior to the start date = no charge
  • 28-14 days prior to start date = 50% of total course fee
  • Fewer than 14 days prior to start date = 100% of total course fee

If you transfer to another course:

  • 28-14 days prior to the start date = $350 penalty
  • Fewer than 14 days prior to the start date = $500 penalty
  • If you transfer to later course that is a different version, fees may apply to cover new materials and administration

Substitutions

If someone else is to take your place on the course please contact us immediately.

Goods shipped (books, course materials etc):

Returns policy You may return your goods within 10 business days for a full refund, no questions asked.

Shipping Your items should arrive within 5 business days following shipping in exceptional circumstances, we will notify you once items have been shipped.

Goods shipped (hard copy certificates)

Returns policy We are unable to offer a refund on this purchase.  If you have not received the item or the item is incorrect, a replacement item will be ordered. If you are not entitled to receive this product, we can hold this purchase until it is applicable.

Shipping Your items should arrive within 6 weeks following shipping. We will notify you once items have been shipped.

Goods delivered electronically (PDF files, templates, etc)

Returns policy We are unable to offer a refund on any electronic item once the item has been received (recognised by not receiving a bounced email) or you have clicked on the link. If however you have not received the item, or the activation link has not been clicked then a refund can be provided if requested within 7 days of your purchase.

Delivery Your items should arrive within 3 business days of placing your order.

Exam guarantee

  • Upon paying for the exam guarantee CC Learning offers one free exam resit voucher where you can sit the exam at a time/day and location of your choice. This is a remotely invigilated, computer based sitting handled by our relevant exam institute.
  • This exam guarantee is not transferable nor refundable.
  • Each exam guarantee offers one exam resit only, a further exam guarantee can be purchased to a maximum of 3 exam guarantees
  • You must attend the course within Australia and New Zealand
  • You must have attended an accredited course with CC Learning
  • You must attend your resit within 6 months from the date of failing your exam
  • If you fail to attend your scheduled exam sitting, your voucher will be forfeited
  • You are allowed to change the exam booking time/date/location up until 4 hours prior to your scheduled sitting, subject to availability
  • Only the exam is included, additional training or materials are an additional cost
  • If the exam guarantee has not been paid for it is not valid, if there is an outstanding order that has not been paid then the exam guarantee is not valid.

Terms & Conditions: E-learning

  • Payment is due upon receipt of the invoice
  • Joining instructions, including your login access details and any printed material are sent after the invoice has been paid (allow 3-4 business days for delivery)
  • Delegate substitution – No delegate substitutions can be accepted for these packages
  • Exam guarantees – are not available for these products
  • Cancellation – No delegate cancellation can be accepted for these packages
  • Delegate suitability for product – It is the customer’s responsibility to ensure that all delegates should have read and understood the course outline – available on request
  • Copyright – Copyright and all other intellectual property rights in all course materials shall remain the property of the courseware owner. You undertake that you will not copy or permit the copying of course material, nor permit their disclosure to a third party, nor use these materials to run your own course.
  • Examination resits are at your cost
  • If your course is invoiced to your your place of work your examination results may be disclosed to your employer, if we receive a written request.
  • Please note that the exam vouchers are provided by an external accreditation body (usually PeopleCert on behalf of AXELOS or the APM Group) and you will be asked to set up a profile/login for their delegate portal to register for the exam sitting/s. You will need to provide official ID details which will be retained until further notice.

Payments

  • Credit card payment is subject to course placement availability
  • In the case of refund for any reason, the credit card surcharge is non refundable

Filming: Note that at CC Learning events we may film or take photos for publicity, coaching and quality improvement purposes. If you do not wish to be included please notify us in advance of attending the training.