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ITIL® 4 Foundation course and Exam
30 Apr 2019
to
02 May 2019
Auckland
Auldhouse (Auckland)
NZD$ 1,900.00 + 285.00 GST
expand description

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge. The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

short descriptionThe course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

What’s the difference between ITIL v3 and ITIL 4? In a nutshell, ITIL v3 describes Service Management around 26 processes and functions that are part of a continuous process of 5 life cycles: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the v3 body of knowledge is still very worthwhile and relevant!

ITIL 4 takes you through a more evolved view of a Service Value System (SVS), which provides a holistic end-to-end picture of what it really means to contribute to business value, and also integrates concepts from models such as Lean IT, Agile and DevOps.

After completing this course, students will be able to discuss:
  • High level overview of ITIL v3's 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL's new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value


Target Audience:

The ITIL 4 Foundation Certification Course is designed for anyone working in IT looking for IT Service Management education and an understanding of how to provide business value. Also, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites:

There are no mandatory prerequisites. 

Exam, Certifications & Awards

  • This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online.
  • A passing mark of 65% is required to receive your certificate. An exam review is included in the course to help prepare attendees for the final exam
  • You will attain 18 professional development units (PDUs) for Project Managers


The ITIL course on this page is offered by Auldhouse an official affiliate of AXELOS Limited. ITIL is a [registered] trade mark/s of AXELOS Limited. All rights reserved.

AgilePM® Foundation only
06 May 2019
to
07 May 2019
Auckland
Auldhouse (Auckland)
NZD$ 1,995.00 + 299.25 GST
expand description

CC Learning's interactive two day course with a mixture of presentations, group practical activities, case studies and practice exams based on our top quality course materials. Expect homework and pre-course preparation.  This APMG-International certification aims to address the needs of those working in a project-focused environment who want to be agile.

short description

This is an interactive two day course with a mixture of presentations, group practical activities, case studies and practice exams based on our top quality course materials. This APMG-International certification aims to address the needs of those working in a project-focused environment who want to be agile.

The course includes the APMG accredited Foundation exam:

  • The Foundation exam - multiple choice, closed book, 40 min, 50 questions, 50% pass

You will leave the course with skills that help you to:

  • Develop a more advanced, applied level of knowledge to gain an understanding of agile and the ability to apply relevant project management methods, leading to successful agile projects,
  • Clarify different management styles needed for successful agile projects compared to traditional projects and be able to tailor these to the situation,
  • Actively promote trust and close co-operation between the business and developers and gives the business,ongoing visibility into what is happening,
  • Combine knowledge of more traditional management methodologies with agile to better adapt to a changing business environment, and
  • Improve time-to-market and project success rates while simultaneously accelerating results by encouraging stakeholder involvement, feedback and effective controls.

On successful completion of this course you will achieve AgilePM foundation level - a certification that is globally recognised and increasingly in demand.

Note: In Oct 16 DSDM was rebranded as a product family brand of the new parent organisation “Agile Business Consortium” [previously DSDM].

There has been no change to the content of DSDM products such as AgilePM.

Did you know that a successful AgilePM® candidate is eligible for one year’s free membership of the Agile Business Consortium? Please contact us for further details.



 

This course is taught by

ccl_logo.gif

The price of the course covers:

  • Exclusive CC Learning accredited pre-course and course material 
  • A copy of the official guide
  • Small class sizes - usually twelve people or fewer - so you get more time with the trainer
  • Leadership and support from one of our top quality trainers
  • Exam fees
  • Lunches, snacks and beverages on each day of the course.
  • Structured homework, Note that to ensure you achieve the best results possible you will be expected to complete the structured homework.
AgilePM® Foundation only
06 May 2019
to
07 May 2019
Wellington
Meetings on the Terrace
NZD$ 1,995.00 + 299.25 GST
expand description

CC Learning's interactive two day course with a mixture of presentations, group practical activities, case studies and practice exams based on our top quality course materials. Expect homework and pre-course preparation.  This APMG-International certification aims to address the needs of those working in a project-focused environment who want to be agile.

short description

This is an interactive two day course with a mixture of presentations, group practical activities, case studies and practice exams based on our top quality course materials. This APMG-International certification aims to address the needs of those working in a project-focused environment who want to be agile.

The course includes the APMG accredited Foundation exam:

  • The Foundation exam - multiple choice, closed book, 40 min, 50 questions, 50% pass

You will leave the course with skills that help you to:

  • Develop a more advanced, applied level of knowledge to gain an understanding of agile and the ability to apply relevant project management methods, leading to successful agile projects,
  • Clarify different management styles needed for successful agile projects compared to traditional projects and be able to tailor these to the situation,
  • Actively promote trust and close co-operation between the business and developers and gives the business,ongoing visibility into what is happening,
  • Combine knowledge of more traditional management methodologies with agile to better adapt to a changing business environment, and
  • Improve time-to-market and project success rates while simultaneously accelerating results by encouraging stakeholder involvement, feedback and effective controls.

On successful completion of this course you will achieve AgilePM foundation level - a certification that is globally recognised and increasingly in demand.

Note: In Oct 16 DSDM was rebranded as a product family brand of the new parent organisation “Agile Business Consortium” [previously DSDM].

There has been no change to the content of DSDM products such as AgilePM.

Did you know that a successful AgilePM® candidate is eligible for one year’s free membership of the Agile Business Consortium? Please contact us for further details.



 

This course is taught by

ccl_logo.gif

The price of the course covers:

  • Exclusive CC Learning accredited pre-course and course material 
  • A copy of the official guide
  • Small class sizes - usually twelve people or fewer - so you get more time with the trainer
  • Leadership and support from one of our top quality trainers
  • Exam fees
  • Lunches, snacks and beverages on each day of the course.
  • Structured homework, Note that to ensure you achieve the best results possible you will be expected to complete the structured homework.
AgilePM® Foundation with Practitioner
06 May 2019
to
10 May 2019
Wellington
Meetings on the Terrace
NZD$ 2,800.00 + 420.00 GST
expand description

CC Learning's interactive five day course with a mixture of presentations, group practical activities, case studies and practice exams based on our top quality course materials. Expect homework and pre-course preparation.  This APMG-International certification aims to address the needs of those working in a project-focused environment who want to be agile.

short description

This is an interactive five day course with a mixture of presentations, group practical activities, case studies and practice exams based on our top quality course materials. This APMG-International certification aims to address the needs of those working in a project-focused environment who want to be agile.

The course includes the APMG accredited Foundation and Practitioner exams:

  • The Foundation exam - multiple choice, closed book, 40 min, 50 questions, 50% pass
  • The Practitioner exam - objective testing, restricted open book, 2 1/2 hours, 4 questions with 20 marks each, 50% pass.


You will leave the course with skills that help you to:

  • Develop a more advanced, applied level of knowledge to gain an understanding of agile and the ability to apply relevant project management methods, leading to successful agile projects,
  • Clarify different management styles needed for successful agile projects compared to traditional projects and be able to tailor these to the situation,
  • Actively promote trust and close co-operation between the business and developers and gives the business,ongoing visibility into what is happening,
  • Combine knowledge of more traditional management methodologies with agile to better adapt to a changing business environment, and
  • Improve time-to-market and project success rates while simultaneously accelerating results by encouraging stakeholder involvement, feedback and effective controls.

On successful completion of this course you will be an AgilePM practitioner - a certification that is globally recognised and increasingly in demand.

Note: In Oct 16 DSDM was rebranded as a product family brand of the new parent organisation “Agile Business Consortium” [previously DSDM].

There has been no change to the content of DSDM products such as AgilePM.

Did you know that a successful AgilePM® candidate is eligible for one year’s free membership of the Agile Business Consortium? Please contact us for further details.

 

This course is taught by

ccl_logo.gif

The price of the course covers:

  • Exclusive CC Learning accredited pre-course and course material 
  • A copy of the official guide
  • Small class sizes - usually twelve people or fewer - so you get more time with the trainer
  • Leadership and support from one of our top quality trainers
  • Exam fees
  • Lunches, snacks and beverages on each day of the course.
  • Structured homework, Note that to ensure you achieve the best results possible you will be expected to complete the structured homework.
AgilePM® Foundation with Practitioner
06 May 2019
to
10 May 2019
Auckland
Auldhouse (Auckland)
NZD$ 2,995.00 + 449.25 GST
expand description

CC Learning's interactive five day course with a mixture of presentations, group practical activities, case studies and practice exams based on our top quality course materials. Expect homework and pre-course preparation.  This APMG-International certification aims to address the needs of those working in a project-focused environment who want to be agile.

short description

This is an interactive five day course with a mixture of presentations, group practical activities, case studies and practice exams based on our top quality course materials. This APMG-International certification aims to address the needs of those working in a project-focused environment who want to be agile.

The course includes the APMG accredited Foundation and Practitioner exams:

  • The Foundation exam - multiple choice, closed book, 40 min, 50 questions, 50% pass
  • The Practitioner exam - objective testing, restricted open book, 2 1/2 hours, 4 questions with 20 marks each, 50% pass.


You will leave the course with skills that help you to:

  • Develop a more advanced, applied level of knowledge to gain an understanding of agile and the ability to apply relevant project management methods, leading to successful agile projects,
  • Clarify different management styles needed for successful agile projects compared to traditional projects and be able to tailor these to the situation,
  • Actively promote trust and close co-operation between the business and developers and gives the business,ongoing visibility into what is happening,
  • Combine knowledge of more traditional management methodologies with agile to better adapt to a changing business environment, and
  • Improve time-to-market and project success rates while simultaneously accelerating results by encouraging stakeholder involvement, feedback and effective controls.

On successful completion of this course you will be an AgilePM practitioner - a certification that is globally recognised and increasingly in demand.

Note: In Oct 16 DSDM was rebranded as a product family brand of the new parent organisation “Agile Business Consortium” [previously DSDM].

There has been no change to the content of DSDM products such as AgilePM.

Did you know that a successful AgilePM® candidate is eligible for one year’s free membership of the Agile Business Consortium? Please contact us for further details.

 

This course is taught by

ccl_logo.gif

The price of the course covers:

  • Exclusive CC Learning accredited pre-course and course material 
  • A copy of the official guide
  • Small class sizes - usually twelve people or fewer - so you get more time with the trainer
  • Leadership and support from one of our top quality trainers
  • Exam fees
  • Lunches, snacks and beverages on each day of the course.
  • Structured homework, Note that to ensure you achieve the best results possible you will be expected to complete the structured homework.